Refund Policy

At LearnDesk, we strive to ensure a satisfying and valuable learning experience for all our users.

This Refund Policy outlines the terms under which refunds may be granted for courses, subscriptions, or other paid services offered through our platform.

By purchasing any course or subscription on LearnDesk, you agree to this Refund Policy.

1. General Policy

1. All refund requests must be made within 7–14 days (depending on course type or plan] of the original purchase date.
2. Refunds are applicable only to eligible courses or plans that meet the conditions below.
3. Once approved, refunds are processed back to the original payment method within 7–10 business days.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

a. For Individual Course Purchases

Refunds may be granted if:

1. You have not accessed or completed more than 20% of the course content.
2. The course is found to be misrepresented, defective, or not as described.
3. There are technical issues preventing you from accessing the course, which could not be resolved by our support team.

b. For Subscription Plans

Refunds for monthly or annual subscriptions are available if:

1. You request a refund within 7 days of the initial payment.
2. You have not consumed significant platform resources or course materials.
3. You cancel before the next billing cycle (future renewals will not be charged].

c. For Instructor or Institutional Purchases

Custom plans, institutional licenses, or instructor service fees are non-refundable unless otherwise stated in a signed agreement.

3. Non-Refundable Items

Refunds are not applicable for:

1. Courses fully completed or substantially accessed (more than 20%].
2. Downloaded digital products, materials, or certificates.
3. Promotional or discounted purchases.
4. Subscription renewals or expired access plans.
5. Cases of account misuse or policy violation.

4. How to Request a Refund

To request a refund:

1. Contact our support team at support@learndesk.com within the eligible refund period.
2. Include your order number, registered email, and reason for the refund request.
3. Our support team will review your case and respond within 3–5 business days.

If approved, the refund will be credited to your original payment method within 7–10 business days after confirmation.

5. Refunds for Technical Issues

If you experience technical issues that prevent you from accessing purchased content:

1. Please contact us immediately at support@learndesk.com.
2. Our team will work to resolve the issue.
3. If the problem cannot be fixed within a reasonable timeframe, you may qualify for a full or partial refund.

6. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us directly.

Unauthorized chargebacks may result in account suspension or permanent removal from LearnDesk.

7. Policy Updates

LearnDesk reserves the right to modify or update this Refund Policy at any time.

Any changes will be reflected on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us

If you have any questions or refund-related concerns, please contact us